Pavlo Napa Beach Hotel This is a preferred property. It has been selected for its good value for money and positive experience to our clients Eco-Friendly

We recently stayed at Pavlo Napa for an all-inclusive family vacation with my wife and our 2-year-old child, and I do NOT recommend it! First and foremost, the tap water is not drinkable, and nowhere is this mentioned in any way (I found out by accident). If you want drinking water, you have to bring your own bottle to the bar (when it’s open) and ask them to fill it for you. We stayed in the newly renovated “beautiful” room from the pictures, only to find out that the “double” bed was actually two single beds pushed together, and the room itself was under 20 square meters, which is the minimum standard for a 4-star hotel. The restaurant and bar have no sense of aesthetics. When you ask for a drink, they give you some sort of concoction that tastes like chlorine in a plastic cup, making you feel like either a savage or an alcoholic. Even basic amenities, like beach towels, are a luxury for which you have to pay a deposit. In return, you get a worn-out, smelly, stained towel. My child developed a rash all over his skin because I didn’t know that tap water was not drinkable. A few times, I made milk for him using tap water, and this led to his skin reacting badly. On the fourth day of our stay, my all-inclusive wristband became loose, and out of fear of losing it, I tightened it too much and had to cut it off. I went to the reception with the cut band and asked for a new one. At the desk was a tall, blond man in his 40s, who rudely put the new wristband on me and tightened it. I was shocked and told him it was too tight and asked if he could loosen it. He responded, and I quote: “It doesn’t matter if it’s comfortable for you, what matters is that it’s convenient for me.” I asked to speak to the manager, and he claimed that he was the manager. The situation ended when the real manager showed up and replaced the wristband. All of this happened in front of my wife and son. Lastly, I want to add that the hotel does NOT have its own beach, as boldly shown in their pictures. All the sunbeds and umbrellas on the beach are paid, and they have nothing to do with the hotel. For me, the vacation there was completely ruined.

Overall, our experience at the hotel felt more like a hostel than a four-star resort. Our room faced the road and didn't have a view or sea breeze, but it was modern and well-designed with a small balcony. However, the cleaning and room service were only available in the morning, so our request for towels and pillows in the evening went unanswered. The breakfast selection was good, but the coffee machines offered a limited selection of coffee-based drinks with a terrible and sour taste. Additionally, the dining room staff cleared everything and turned off the lights at 10:00, making it an unpleasant experience. When we wanted to get pool towels, we were surprised that we needed to pay a 10 euro deposit for each towel, which seemed odd for a four-star resort. Towards the end of our stay, we were shocked to discover a charge of 120 euros for meals and drinks at the hotel bar that we didn't make. After investigating, we found out that the restaurant's invoices were signed by someone else but charged to our room without proper verification.

We first started visiting this hotel in 2005 and completely love it. We have just returned from an all inclusive two week stay and thoroughly enjoyed it. The rooms are very modern and clean. The food is superb and varied to suit all needs. The restaurant and bar staff really make you feel so welcome. We will certainly return as soon as we can because we know from experience, we will not be disappointed.

We payed for a room for 3 with sea view and when we got there they told us that they dont sell rooms for 3 with sea view and gave us a random room. The receptionist barely talked to us when we checked in. The room was always clean but we did not get what we paid for :). The cleaning lady was very nice. Also the atmosphere was very boring at the hotel. It was just too quiet for young people

Didn't stay at the hotel but the restaurant attached to it was one of the best from our trip. Would highly recommend the pork chops. Melts in your mouth and was genuinely the best pork I've eaten in my life. Staff were also very lovely and their service was immaculate.